Before you’ve arrived at your destination
This is normal. Your Roamly eSIM will only connect to a network when you’re in the country the plan covers. If you’re still at home or in a different country, it will show “No Service”. Keep the eSIM turned off until you arrive.After arriving at your destination
If you’re at your destination and seeing “No Service”:1. Enable data roaming
Your eSIM needs data roaming turned on to connect to local networks.- iPhone: Settings > Mobile Data > tap Roamly eSIM > turn on Data Roaming.
- Android: Settings > Network & Internet > SIMs > Roamly eSIM > turn on Roaming.
2. Set as data SIM
Make sure the Roamly eSIM is your active data SIM.- iPhone: Settings > Mobile Data > Mobile Data > select Roamly eSIM.
- Android: Settings > Network & Internet > SIMs > set Roamly as data SIM.
3. Set network selection to Automatic
- iPhone: Settings > Mobile Data > tap Roamly eSIM > Network Selection > turn on Automatic.
- Android: Settings > Network & Internet > SIMs > Roamly eSIM > Network operators > Automatic.
4. Restart your phone
A restart forces the phone to search for available networks again.5. Toggle airplane mode
Turn on airplane mode, wait 10 seconds, then turn it off. This resets all network connections.Still showing “No Service”?
- Verify your plan is for the correct country.
- Check that your plan hasn’t expired on My eSIMs.
- Make sure your device is carrier-unlocked.
- Confirm you have mobile coverage in your location (rural/remote areas may not have coverage).