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If you’ve completed payment but can’t see your eSIM, try the following.

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Steps

  1. Check your email — You should have received a confirmation email. Check your spam/junk folder too.
  2. Log in and check My eSIMs — Go to onroamly.com/my-esims. Your eSIM should appear in the list. It may take up to a minute to be provisioned.
  3. Check the right account — Make sure you’re logged in with the same account you used to make the purchase. If you signed up with Google, make sure you’re not accidentally logged in with email/password (or vice versa).
  4. Refresh the page — Try refreshing your My eSIMs page. The eSIM may still be provisioning.

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Still nothing?

If your eSIM doesn’t appear after a few minutes and you’ve confirmed the payment went through (check your bank statement or email receipt), contact us via live chat with:
  • Your order ID or payment confirmation
  • The email address you used to purchase
  • Your device model
We’ll investigate and resolve it for you. If there was a technical error on our end, you’re entitled to a full refund.