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If you’re seeing roaming charges from your regular carrier, it means your phone is using your normal SIM for data instead of (or in addition to) your Roamly eSIM.

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How to fix this

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Turn off data roaming on your regular SIM

  • iPhone: Settings > Mobile Data > tap your regular SIM (not Roamly) > turn off Data Roaming.
  • Android: Settings > Network & Internet > SIMs > tap your regular SIM > turn off Roaming.

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Set Roamly as your data SIM

  • iPhone: Settings > Mobile Data > Mobile Data > select your Roamly eSIM.
  • Android: Settings > Network & Internet > SIMs > set your Roamly eSIM as the data SIM.

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Optionally: disable your regular SIM entirely

If you want to be extra safe, you can turn off your regular SIM while abroad:
  • iPhone: Settings > Mobile Data > tap your regular SIM > turn off Turn On This Line.
  • Android: Settings > Network & Internet > SIMs > tap your regular SIM > toggle it off.
Note: This will also disable incoming calls and texts to your regular number.

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Prevention

Before travelling, always:
  1. Turn off data roaming on your regular SIM.
  2. Set your Roamly eSIM as the active data source.
  3. Only enable your Roamly eSIM when you arrive at your destination.

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Already charged?

Roaming charges from your regular carrier are between you and your carrier — Roamly doesn’t control or have visibility into those charges. Contact your carrier to dispute or query any charges.